Privacy Policy

The Poole Spirit Emporium
Last updated: April 2025

At The Poole Spirit Emporium, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or get in touch with us.

By using our website, you agree to the terms outlined below.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information:

  • Your name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment details (processed securely via Stripe — we do not store card details)

  • Order history

Technical Information:

  • IP address

  • Browser type and version

  • Time zone settings

  • Device type

  • Cookies and usage data

We collect this information to fulfil your order, improve our services, and communicate with you effectively.

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Send order confirmations and delivery updates

  • Respond to your queries or customer service requests

  • Improve the functionality and security of our website

  • Comply with legal and tax obligations

We do not sell or rent your personal data to third parties.

3. How Your Data Is Stored

We take data security seriously. Your personal information is stored securely using reputable platforms and technologies. Payment information is encrypted and handled directly by Stripe, our payment processor, and is never stored on our servers.

All email communications are handled via secure platforms, and access to personal data is limited to authorised team members only.

4. Sharing Your Information

We only share your information with trusted third parties when it’s necessary to run our business, such as:

  • Payment processors (Stripe)

  • Delivery services (DPD, Royal Mail)

  • IT and website support providers

Each of these partners is obligated to keep your information secure and to use it only for the services we’ve requested.

5. Cookies

Our website uses cookies to:

  • Enable core site functionality

  • Remember your preferences (such as cart contents)

  • Analyse website traffic and improve performance

You can control or disable cookies through your browser settings. Please note, disabling cookies may affect the functionality of our website.

6. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request that your data be deleted (where applicable)

  • Object to certain types of data processing

  • Withdraw your consent (where processing is based on consent)

To exercise any of these rights, please contact us at:
📧 contact@poolespiritemporium.com

7. Retention of Data

We will retain your personal information only as long as necessary:

  • To provide you with the services you’ve requested

  • To comply with our legal obligations (e.g. tax and accounting records)

  • To resolve disputes and enforce our policies

8. Links to Other Websites

Our website may include links to other sites, such as social media or external articles. We are not responsible for the content or privacy practices of those sites. Please review their individual privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The latest version will always be available on our website with the date of the last update.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact:

The Poole Spirit Emporium
📧 contact@poolespiritemporium.com
🌐 www.poolespiritemporium.com